FACUA , Consumer Action offers passengers affected by flight cancellations due to the covert strike air traffic controllers about their rights and how to claim.
1. The airline and travel agent if the flight hired within a tour package should offer, if possible, an alternative means of transport to the flight canceled. If not, or if the date hereof and not interested, you can demand the return of full amount of the ticket.
2. If you do not relocate to other means of transport but it is viable, you can hire yourself and demand that you return the amount of the ticket. If alternative transportation is more expensive than the ticket, you are also entitled to claim from the airline or travel agent the extra you have suffered.
3. If you lose the connection with other means of transportation, airline or travel agency should manage and bear the cost of the new notes to ensure you reach your destination. In any case, please contact the company bus, train or airline to notify loss and request cancellation or replacement of ticket therefore can not charge you any penalty. If you have not been able to contact, for example because there has been no sufficient time to do so, the airline canceled your flight or travel agency has to bear the cost of waste transport.
4. The food and drink that you had to buy while waiting to be abonártela the airline or travel agency.
5. If you're in a city different from your residence, the airline or travel agent has to bear the costs of hotel.
6. The airline or travel agent should also request payment your spending on goods and services such as soap, toothbrush and toothpaste teeth, underwear ... if your luggage had already boarded.
7. You must file your claim with the airline or travel agent via a complaint form (the airline has to give it to you in your window to the airport, by letter or email.
8. You can file the claim on your own FACUA or through, if you are a member of right ( asociate.facua.org ).
9. A claim must include, on the fly or post additional documentation, copies of invoices or purchases tickets and contracts that you do during the wait because in addition to tickets other transport companies if you have lost connections.
10. If the airline or travel agent will not or do it by refusing your rights, presented a complaint to the Air Safety Agency (against the airline) and / or authorities in your autonomous consumption.
1. The airline and travel agent if the flight hired within a tour package should offer, if possible, an alternative means of transport to the flight canceled. If not, or if the date hereof and not interested, you can demand the return of full amount of the ticket.
2. If you do not relocate to other means of transport but it is viable, you can hire yourself and demand that you return the amount of the ticket. If alternative transportation is more expensive than the ticket, you are also entitled to claim from the airline or travel agent the extra you have suffered.
3. If you lose the connection with other means of transportation, airline or travel agency should manage and bear the cost of the new notes to ensure you reach your destination. In any case, please contact the company bus, train or airline to notify loss and request cancellation or replacement of ticket therefore can not charge you any penalty. If you have not been able to contact, for example because there has been no sufficient time to do so, the airline canceled your flight or travel agency has to bear the cost of waste transport.
4. The food and drink that you had to buy while waiting to be abonártela the airline or travel agency.
5. If you're in a city different from your residence, the airline or travel agent has to bear the costs of hotel.
6. The airline or travel agent should also request payment your spending on goods and services such as soap, toothbrush and toothpaste teeth, underwear ... if your luggage had already boarded.
7. You must file your claim with the airline or travel agent via a complaint form (the airline has to give it to you in your window to the airport, by letter or email.
8. You can file the claim on your own FACUA or through, if you are a member of right ( asociate.facua.org ).
9. A claim must include, on the fly or post additional documentation, copies of invoices or purchases tickets and contracts that you do during the wait because in addition to tickets other transport companies if you have lost connections.
10. If the airline or travel agent will not or do it by refusing your rights, presented a complaint to the Air Safety Agency (against the airline) and / or authorities in your autonomous consumption.
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www.facua.org / is
www.indemnizacionglobal.com
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